This Policy applies to our customers, agents, vendors, suppliers, partners (such as merchant partners), contractors and service providers (collectively “you”, “your” or “yours”).
“Personal Data” is any information which can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information.
We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our possession.
You provide your Personal Data to us
We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your Personal Data to us when you:
a. fill up a user profile or registration forms;
b. provide information to assess your eligibility to provide services as a Fast Order user-partner or merchant partner;
c. interact with our social media pages;
d. participate in contests or events organised by us;
e. use biometric features to identify yourself; and
f. fill up demographic information in surveys.
When our Services are used
Personal Data may be collected through the normal operation of our Services. Some examples are:
a. your location (to detect pick-up locations and abnormal route variations);
b. feedback, ratings and compliments;
c. transaction information (such as payment method and distance travelled);
d. information about how you interacted with our Services (such as features used and content viewed);
e. device information (such as hardware model and serial number, IP address, file names and versions and advertising identifiers, or any information that may provide indication of device or app modification); and
f. personal data you enter in messages when you use our in-app communication features.
From other sources
When we collect Personal Data from other sources, we make sure that that data is transferred to us in accordance with applicable laws. Such sources include:
a. referral programmes;
b. our business partners, such as fleet partners, payment providers, ride-hailing partners and transport partners;
c. insurance and financial providers;
d. publicly available data;
e. governmental sources of data;
f. when our users add you as an emergency contact; and
h. marketing services providers or partners.
Sensitive Personal Data
Some of the information that we collect is sensitive in nature. This includes information such as race, and your health or religious beliefs. We only collect this information when this is necessary to comply with legal or regulatory requirements.
Personal Data of minors
In the event that any Personal Data of a minor (i.e. individuals under the age of 18) is disclosed to Fast Order, you hereby signify your consent to the processing of the minor’s Personal Data as a parent or legal guardian of the minor (or your agreement to procure the necessary consent from the minor’s parent or legal guardian) and accept and agree to be bound by this Policy and take responsibility for his or her actions.
In the event that you are a minor and intend to provide your personal data to Fast Order, you hereby confirm and acknowledge that you have obtained your parent or legal guardian’s agreement to be bound by this Policy.
When you provide Personal Data of other individuals to us
In some situations, you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you may add them as your emergency contact. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used, processed and disclosed as set out in this Policy.
2. USE OF PERSONAL DATA
Fast Order may use, combine and process your Personal Data for the following purposes (“Purposes”).
Providing services and features
Your Personal Data will be used to provide, personalise, maintain and improve our Services. This includes using your Personal Data to:
a. provide you with Services across our various business verticals;
b. engage you to provide Services;
c. create, administer and update your account;
d. verify your identity;
e. validate your ride and process payments;
f. offer, obtain, provide or facilitate insurance or financing solutions;
g. track the progress of your trip and detect abnormal trip variations;
h. enable features that personalise your App, such as lists of your favourite places and previous destinations;
i. perform internal operations necessary to provide our Services, including troubleshooting software bugs and operational problems, conducting data analysis, testing and research, monitoring and analysing usage and activity trends;
j. protect the security or integrity of the Services and any facilities or equipment used to make the Services available;
k. process and manage your rewards;
l. enable communications between our users;
m. process, manage or verify your application of promotions, rewards and subscriptions with Fast Order; and
n. enable our partners to manage and allocate fleet resources.
Safety and security
We use your Personal Data to ensure the safety and security of our Services and all users. This includes:
a. verifying your identity when you log in to Fast Order;
b. using device, location, profile, usage and other Personal Data to prevent, detect and combat fraud or unsafe activities;
c. monitoring compliance with our terms and conditions and;
d. detecting, preventing and prosecuting crime.
We use Personal Data to resolve customer support issues. For example, we may:
a. investigate and address concerns;
b. monitor and improve our customer support responses;
c. respond to questions, comments and feedback; and
d. inform you about steps taken to resolve customer support issues.
Research and development and security
We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our services, develop new features, products and services, and facilitate insurance and finance solutions.
We may use the Personal Data we collect to investigate and resolve claims or disputes, or as allowed or required by applicable law.
We may also use your Personal Data when we are required, advised, recommended, expected or requested to do so by our legal advisors or any local or foreign legal, regulatory, governmental or other authority.
For example, we may use your Personal Data to:
a. comply with court orders or other legal, governmental or regulatory requirements;
b. enforce our Terms of Service or other agreements; and
c. protect our rights or property in the event of a claim or dispute.
d. We may also use your Personal Data in connection with mergers, acquisitions, joint ventures, sale of company assets, consolidation, restructuring, financing, business asset transactions, or acquisition of all or part of our business by another company.
3. Marketing and promotions
We may use your Personal Data to market Fast Order and Fast Order’s partners’ sponsors’ and advertisers’ products, services, events or promotions. For example, we may:
a. send you alerts, newsletters, updates, mailers, promotional materials, special privileges, festive greetings; and
b. notify, invite and manage your participation in our events or activities;
We may communicate such marketing to you by post, telephone call, short messaging service, in-car engagement, in-app engagement, online messaging service as well as push notification, by hand and by email.
If you wish to unsubscribe to the processing of your Personal Data for marketing and promotions, you may click on the unsubscribe link in the relevant email or message. Alternatively, you may also e-mail us at firstname.lastname@example.org.
The provision of your Personal Data to us is on a voluntary basis. However, if you do not provide your Personal Data or if insufficient Personal Data is supplied to us when requested, this may affect our ability to fulfil the purposes mentioned above and your ability to enjoy the full range of benefits provided by us under the Services.
4. RETENTION OF PERSONAL DATA
5. PROTECTION OF PERSONAL DATA
We will take reasonable legal, organisational and technical measures to ensure that your personal data is protected. This includes measures to prevent data from getting lost, or used or accessed in an unauthorised way. We limit access to your personal data to our employees on a need to know basis. Those processing your personal data will only do so in an authorised manner and are required to treat your information with confidentiality.
Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted through any online means, therefore, any transmission remains at your own risk.
6. AMENDMENTS AND UPDATES
Fast Order shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Services, purchase products from Fast Order or continuing to communicate or engage with Fast Order following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments.
If you have any queries or complaints relating to your Personal Data, wish to make a request for access or correction of your Personal Data, or would like to withdraw your consent in respect of the Personal Data being processed by us, please contact:
Fast Order Data Protection Officer
B-01-03, Garden Shoppe@One City,
Jalan USJ 25/1A, 47650 Subang Jaya,
8. PARTIES’ OBLIGATIONS
The Client and Fast Order shall each:
a. individually inform their data subjects of how each processes Personal Data and allow their data subjects to exercise their rights under the local data protection/data privacy laws;
b. comply with the obligations applicable to each party under the applicable data protection/data privacy laws when processing any Personal Data of the Proposed or Authorised Users;
c. obtain the necessary consents (if applicable) to facilitate the provision of Fast Order for Takeaway; and
d. implement appropriate legal, technical and organisational measures to protect Personal Data against unauthorised or unlawful processing and against unauthorised loss, destruction, damage, alteration, or disclosure, as well as any breach or attempted breach of each party’s security measures (“Information Security Incident”).